Regional Operations Manager with High Level of French

As a Regional Operations Manager you be responsable for promoting a culture of excellence in service delivery and customer experience, developing high performance and continuous improvement. You will be responsible for the following tasks:

• You will ensure and give strategic and operational support to different order-to-cash teams.
• Coordinate the team stimulating the team spirit and motivation.
• Ensure the service and process execution according to defined KPI´s.
• Report performance and quality metrics.
• Coordinate multifunctional meetings to discuss business results and action plans.
• Coordinate the development of innovative and operational solutions through the creation of an environment of continuous improvement.
• Promote the exchange of ideas and opinions, establishing a network of contacts.

You are the person we are looking for if you have those qualifications:

• Languages - English and French – C1 or higher (Mandatory).
• University degree and/or master degree.
• 3 Years of experience in areas such as client support and/or previous experience on a shared services center.
• Experience in team management and knowledge in project management.
• Computer skills in SAP and Excel advanced – MS office.
• Leadership skills.
• Determination and tolerance.
• Empathetic communication.
• Capacity to reach high levels of team cohesion and cooperation.
• Analytical and critical skills.
• Ability to work under pressure.
• Strong ability to influence and impact on the implementation of changes, maintaining a strong performance and motivation.

• Permanent contract with the company.
• Competitive salary.
• Annual bonus.
• Health insurance.
• Access to nutrition and psychology consultations.
• Meal allowance.
• Hybrid work model (only 2 days per week onsite at Lionesa Business Hub).
• Possibilities for professional growth within the company.
• Opportunity to join an expanding company.