Contract Management Coordinator with Portuguese and English

You'll be managing, monitoring and optimizing the performance of Customer Service Desk and Contract Management activities, that should result in providing a high level of service.

In your day-to-day, you will:

- Manage and monitor workloads, inventories and backlogs
- Improve processes efficiency, compliance and customer/partner satisfaction, while ensuring full adherence to corporate policies and values
- Ensure quick and correct execution and follow up of incoming client requests as well as contract management activities
- Support and drive project implementations within the department
- Act as an Operation Specialist to support activities within Department
- Manage all administrative subjects related to: Contract Administration, Traffic Fines, Customer Service Desk, Services, Complaints and Archive

You're the person we're looking for if:

- You have a university degree, preferably in Economics, Management or similar
- You have around 2 years of experience in a Customer Service/Back Office/Operations or Contract Management Coordinator role
- You have a good knowledge on vendor finance processes
- You have a native level of Portuguese and an advanced level of English (B2+/C1)
- You have team management experience and skills
- You're a person able to motivate and encourage the team to achieve their goals
- You have a good command of Microsoft tools (Excel, Word, MS Teams, Power Point)
- You're disciplined and methodical person, dynamic and willing to face new challenges

We're offering:

- Competitive salary + annual bonus
- Hybrid work (3 days of homeoffice)
- Ticket restaurant
- Health insurance
- Life insurance
- Flexible hours (Monday to Friday: 8-9 am to 5-6 pm)