Perfiles Atención al Cliente y Soporte Técnico
De duración indefinida
Full-time
Salario competitivo
Our client is a multi-national web fleeting and vehicle tracking management company based in Barcelona. They are a dynamic company, akin to a “start-up”, but with the backing of a billion-euro company!
They globally trusted company analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs and increase safety.
Their software is used by more than 50,000 customers worldwide, providing them with the industry’s largest support network and the widest range of dedicated applications and integration tools.
You would be joining an energetic team of 7 colleagues, where you will report to the Regional Team Lead.
You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments.
As a Customer Support Specialist you are technically minded, a problem solver and adept at building and maintaining client relationships.
- You will provide product information and effective technical and administration support through multiple channels (phone and email).
- You will provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior.
- You will proactively manage customer expectations.
- You will constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities.
- You will liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.
We are looking for a candidate who can demonstrate strong customer service skills and technical expertise, possessing the following key qualifications:
- Proven track record in a similar customer-facing role. Techincal know-how is an attractive quality.
- Exceptional written and verbal communication skills in both German (strictly native) and English, as they will be the primary languages for internal business interactions. Proficiency in additional languages is highly valued.
- Strong interpersonal and customer service skills to effectively engage with clients and team members.
- A strong enthusiasm for learning and adopting new products and technologies, with a keen ability to apply this knowledge practically.
Demonstrated ability to be proactive and reactive, while maintaining a keen eye for detail even in high-pressure situations.
- Familiarity with adhering to standard processes and practices within defined service levels.
- A collaborative team player, capable of effectively contributing to group efforts.
- Prior experience with CRM systems, like SalesForce, will be considered an advantage, as it demonstrates familiarity with relevant tools.
An interest in and understanding of hardware and software will be a definite plus, as it enhances your ability to tackle technical challenges effectively.
What will you get:
- You will have the chance to work in a fast moving, innovative and international team, dealing with different countries and cultures.
- You will have a company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with.
- You will be able to have decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers.
They also offer a highly attractive array of benefits:
- 23 annual leave days.
- Working from home up to 3 days a week.
- 500 euros gross to set up your home office.
- Chance to work abroad for 40 working days per year.
- Birthday off and volunteering time off.
- Unlimited access to LinkedIn learning.
- Free English lessons.
- Employee Assistance Program.
- Contributory pension scheme and private health insurance with Sanitas.
- Home office allowance and lunch vouchers.
