Back Office Agent with German and English

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Perfiles Atención al Cliente y Soporte Técnico

De duración determinada


Salario competitivo

  • Incorporación inmediata

Our client is a world leader in residential swimming pool equipment and is well-established in over 60 countries since 1925.

In your day-to-day:

○ You'll provide support in the transport logistics coordination
○ You'll be responsible for answering customer requests (by email and phone)
○ You'll be proactively informing them about their orders and tracking them until delivery
○ You'll ensure the entry of quotations and orders
○ You'll solve incidents related to orders and claims
○ You'll ensure order management on their ERP
○ You'll monitor the product availability to supply orders within the agreed period
○ You'll help customers with basic technical assistance
○ You'll be cross-selling: offering other products once an order is received

You're the person we're looking for if:

○ You have at least 1 year of experience in a similar role (Front Office, Customer Service, Order management...)
○ You have at least a C1 level of English and German
○ You have basic knowledge of export documentation (PLUS)
○ You have good knowledge of MS Office Suite and at least one ERP
○ You're highly customer-focused and a quick learner
○ You're flexible and can adapt easily to new processes and tools
○ You have excellent communication skills
○ You're a team player, and have a proactive attitude
○ You're an analytical person, with attention to detail
○ You can commute to the office in El Prat de Llobregat (4x days per week)

We're offering:

○ You'll have a competitive salary
○ You'll work from Monday to Friday
○ You'll have a temporary contract with the possibility of extending it
○ You'll have 1 day of WFH (per week)
○ You'll have development opportunities
○ You'll have discounts on plenty of brands

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