Perfiles Atención al Cliente y Soporte Técnico
Long-term contract
Full-time
Desde 27.000 €
Our client is an international company leader in the insurance sector for home appliances.
We're looking for a Team Leader for their Contact Center's sales team for France and Netherlands located in Madrid. In this possition, your main tasks will be the following:
- You will be responsible of the Team and HR management like organizing daily schedules, manage absences and holidays, resolve employee relations issues...
- You will ensure efficient customer service by providing daily direction and communication to the teams and managing the workload.
- You will create and maintain a high-quality work environment, implementing improvement strategies and creating reward activities.
- You will give feedback and have monthly performance reviews with agents (1-2-1) including coaching and audits.
- You will manage monthly incentives and coordinate their approval with the Operations Manager.
- You will meet with other departments to report processes, resolve issues and implementing strategies.
You're the candidate we're looking for if:
- You have an advanced level of both French and Dutch.
- You have experience leading teams of at least 6-8 people in a contact center environment.
- You live in Madrid.
- You have outstanding communication, organization and motivating teams skills.
- You have demonstrable skills to achive objectives.
What's on offer:
- Full-time long-term contract directly with our client.
- Hybrid work model (3 days per week of remote work and 2 days at office).
- Working hours with flexible entrance from Monday to Friday (8am/9am to 5pm/6pm with 1 hour break)
- Salary of 28k-30k€ gross per year + bonus.
- Monthly restaurant ticket.
- Free private health insurance after the 1st year in the company.
- Free policy for employees (they can insure one of their appliances/mobile phones for free with us).
- Possibility of attending language classes and other wellbeing activities and training sessions.
- Employee Support Program (Legal advice, Social Resources, Personal finances, etc.)
- Free coffee and fruit in the office.
