Contact Center Agent

Perfiles Atención al Cliente y Soporte Técnico

De duración determinada

Completa

Salario competitivo

  • Incorporación inmediata


• Carry out patient/customer care, based on service and quality levels defined by the company
• Correctly record in a computer system all requests, complaints or questions made by the patient, and/or, if necessary, forward them to the responsible department/person
• Make all outbound calls defined by the company
• Ensuring data quality, as well as their security and protection
• Perform complementary administrative tasks
• Work in shifts

• Level 12th year of schooling
• Minimum two years experience in customer service and administrative roles of a similar nature
• Good computer skills (Office – Word and Excel)
• Fluent Spanish and Catalan (spoken and written) and good level of English (spoken and written)
• Experience in customer support services
• Good communication skills (spoken and written)
• Focus on customer satisfaction
• Ease of managing conflict situations
• Sense of Responsibility and Availability

- End-company contract
- Full-time
- Competitive Salary

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