Collections and Recovery Specialist with Portuguese and English

Perfiles Administración y Finanzas

De duración indefinida


Competitive salary

  • Incorporación inmediata

Our client provides financing solutions (leasing, renting) for businesses and is based in Oeiras (Lisbon).

We're looking for a Collections Specialist responsible for the proper and timely collection of outstanding payments, in order to minimise costs and optimise returns while maintaining customer satisfaction.

In your day-to-day, you will:

- Ensure target achievements (NPL, Risk Cost and Amounts in Days past Due)
- Manage accounts not defaulted in order to identify reasons for unpaid, and collecting amount in arrears in the short term
- Set strategy for accounts in default, minimizing potential losses for the company (small and large transactions)
- Provide accounts in default following the company's rules and policies
- Manage relationship with external suppliers: Lawyers and recovery agencies
- Ensure delivery on time reporting required by Local and Group Risk

You're the person we're looking for if:

- You have between 4-5 years of experience in Collections Recovery, desirably in the credit industry
- You have a university degree, preferably in Economics, Management/ Administration, or similar
- You're able to manage relationship with suppliers: setting targets and follow up on results
- You're wiling to perform client visits (in large cases)
- You're available to travel (10-15%)
- You have a general knowledge of Financial Institutions practices
- You have a fluent level of English and a native level of Portuguese
- You have an advanced command of Excel (pivot tables, vlookup functions...)
- You have good negotiation skills both over phone and face to face meetings
- You're highly autonomous, independent and focused on maintaing a high level of productivity
- You enjoy collaborating with other departments
- You're disciplined and know how to prioritize your tasks effectively
- You have great problem-solving skills

We're offering:

- Competitive salary + annual bonus
- Hybrid work (3 days of homeoffice)
- Ticket restaurant
- Health insurance
- Life insurance
- Flexible working hours (Monday to Friday: 8-9 am to 5-6 pm)
- Travel expenses will be covered by the company

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