Perfiles Atención al Cliente y Soporte Técnico
Long-term contract
Full-time
Competitive salary
Our client is an international company with big impact dedicated to the pharmaceutical industry. The company is widely recognized across all its segments and healthcare lines, which include medications, vitamins, as well as diagnostic tests and services.
Your responsabilities for this position will be:
- You will lead team members and ensure service delivery through a combination of internal team and/or external supplier team as an inspiring leader and a role model according to the company's core competencies, leadership commitments and operating principles.
- You will ensure an outstanding customer experience and the reaching of other defined business objectives and a high service quality through team leadership and engagement with the Patient Care network and supporting functions.
- You will lead Projects and Continuous Improvement.
- You will ensure an outstanding customer experience and the reaching of other defined business objectives by monitoring, controlling and facilitating operational processes with the supplier team.
- You will leverage a comprehensive understanding of the country strategy to identify needs and opportunities for added value. Collaborate with Country Organizations to create, modify, or discontinue services with the goal of proactively delivering Patient Care services that align with evolving business needs. Ensure the excellence of the service provided to Roche's customers and patients throughout this strategic alignment.
- You will need to be able to Travel (required: 10-15%)
You are the right person if:
- You have 5 years of experience, preferably in a contact center or in the healthcare industry.
- You have a bachelor’s degree or equivalent experience required. Postgraduate and/or Master’s degree in e.g. Business Management, Human Resources Management, Operations or Coaching desired.
- You have language skills: Bilingual in German + English or Spanish.
- You have demonstrated leadership experience through direct or indirect leadership responsibilities.
- You have experience with digital solutions and healthcare industry in a contact center desired.
- Flexibility to travel.
What do we offer:
- You will have a permanent contract.
- Your salary will be competituve and with a bonus of the 10%.
- You will have an hibrid work model (2 in the office, 3 at home).
- You will have monthly ticket restaurant.
- The company has parking zone.
- You will have a healt insurance.
- You will have flexibility shift.
