Customer Service Representative

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Perfiles Atención al Cliente y Soporte Técnico

De duración indefinida


Competitive salary

  • Incorporación inmediata

Our client is an American company of the industrial sector, present worldwide and providing highly technological solutions of air filtering.
They are building up their new center, heavily investing in structures and multilingual talent.

The successful candidate for this position will need excellent communication and problem-solving skills, attention to details, ability to multi-task, flexibility and be a team player.

As a Customer Service your key responsibilities will be:

- You will handle customers’ purchasing orders, by using a mix of different technologies and processes, and ensure effective service and administrative support for the assigned customers, following compliancy regulations.
- You will provide delivery commitment to customers and follow-up on order activity, to alert customer and sales team in case of discrepancies
- You will perform Inbound and outbound communication with our customers/suppliers and within the organisation
- You will provide necessary shipping and quality documentation to facilitate shipments and collections of the goods
- You will handle new customer and supplier requests creation, and local purchasing tasks, manage invoice creation and corrections and return of the material activities
- You will escalate customer complaints across several communication channels

You are the person we are looking for if:

- You have higher education or bachelor’s degree with administrative and/or commercial orientation or equal through experience
- You have a high level of German and an Advanced level of English
- You have at least 1 or 2 years of experience in administration, customer service or logistics
- You have working knowledge of MS Office packages and Oracle R12. Knowledge WorkDay, E-commerce, web-portals and EDI is a plus.

What is offered:

- Be part of a leading organization with +100 years of experience and over 14.000 employees
- International work environment and internal growth opportunities
- Competitive salary and a permanent contract
- Monthly activities organized by our employees
- A permanent full-time job of 40 hours per week
- WFH policy to be applied; after 2 months of training
- Schedule: 8 – 17h (1h flexibility), from Monday to Friday and 3 days of telework per week (after the initial training at the office for 2 months)
- Training
- Shuttle bus from Plaza España (BCN) to our office (Terrassa)
-Social benefits after one year seniority (health, dental and life insurance) on the top of your salary
-Great workspace with a nice rooftop to enjoy during your breaks

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