Our client is a leading multinational online reservations company based in Barcelona.
As an Accommodation Service Executive, you will be working in the Customer/Client Service division and reporting to the team manager. Your objective will be handling pre- and post booking inquiries.
Your main responsibilities:
-Communicate with clients/partners by phone, e-mail and fax
-Modify, change and/or cancel existing reservations
-Processing traveling reservations via telephone
-Handling outbound calls to arrange special requests
-Relationship management
-Manage relationships by providing high levels of customer/client service and account management support.
-Ensuring the complete reservations cycle and supporting all issues
Qualifications
-Native level of German
-Fluent in English
-Experienced with internet and travel industry
Skills
-Exceptional communication skills;
-Problem solving;
-Sense of responsibility;
-Independent and customer friendly
Other
-Available to work full-time (40 h/week) and flexible in work schedule
-Available to attend a full-time (4 weeks) paid training
-In possession of a valid work-permit for Spain (if required)
-Start date: February 2nd, 2015
-Competitive salary
-Performance bonus
-Language bonus
-Multinational environment
-Monthly Team Buildings
