Our client is an international insurance company with offices in the centre of Barcelona.
As a Claims Support Agent, you will be located in the travel department of the company where your main responsibilities will be:
- Reception, opening and reimbursement records
- Handle intake calls for claims and other leaves as needed
- Review and verification of the documentation file and case study of each contract
- Implementation and validation of payment records
- Record closure refunds
- Customer Information or intermediary coverage
- Management and inspection of files
We are looking for candidates with the following experience, skills and qualifications:
Qualifications
- Native Level of Dutch
- Excellent level Spanish
- Good level of English
Experience
- At least one year of experience in customer service
Soft skills
- Excellent communication skills
- Good telephone manner
- High sense of empathy and calm personality
- Stable professional background
- Incorporation date: 17-08-2015
- Competitive salary
- Contract: 3 month + Possibility of Incorporation
- Working schedule: Monday to Friday 09:00-17:00h
- Well connected workplace with city center
- Multicultural and international working environment
- Inicial Training provided, paid by the company
- Young and enthusiastic team
- Professional Development
