Customer Service Agent with a Native Level of Dutch

You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one

Profiles Atención al Cliente y Soporte Técnico

Long-term contract


Competitive salary

  • Immediate incorporation

Our client is the challenger on the Belgian telecom market, offering a wide range of services such as fixed and mobile telephony, Internet and digital TV.

As a Customer Service Agent, your responsibilities include:
• Maintaining quality, result, and service level standards.
• Providing information on account balances, turnover details, refusals of payment
transactions, processing of complaints and other issues related to the use of the credit card.
• Receipt and pre-check of requests for instalment payments, limit increases or product
replacements, including preparation of the decision by the relevant specialist department.
• Carrying out customer call-backs in the case of special events or on a case-by-case basis due
to incoming customer correspondence.
• Supporting the back-office team in written processing as required.

- Preferably have experience in a call center.
- Analytical ability, problem-solving thinking and a healthy dose of empathy are necessary in a customer service environment.
- You enjoy helping people and can handle situations where patience and customer focus are key.

Working hours
- Shifts will be split Monday to Friday between 9am and 8pm and Saturday between 9am and 6pm
- Your hours will always be spread over 5 days.
• Competitive salary with paid training
• Tax-free benefits including food, transport, insurance childcare
• Free Spanish language classes
• Easily accessible office in Valencia
• A fun, friendly and people-focused work environment with an open atmosphere
• Growth opportunities

Similar vacancies