Our client is a fast-growing start-up with its main market is the USA, currently expanding to Europe, Asia and Australia. They are a young, efficient, dynamic and international team, who is eager to learn, create and improve as well as very enthusiastic about their project. With their app you’ll find a fun and unique way to buy and sell second-hand things in your vicinity.
As a Customer Support Agent your main responsibilities will be:
- Moderate the content uploaded by the users to maintain the app´s quality standards
- Effectively assist customers via different channels (mail and social media mainly), both inbound and outbound
- Reporting errors discovered in the app, suggesting improvements
- Maintaining high levels of productivity and quality standards following set guidelines
We are looking for a person who has the following skills and abilities:
Languages
-Native level of Norwegian
-Intermediate level of English or Spanish
Experience
- at least 1 year of experience in a Customer Service Environment
Abilities:
- Detail oriented, able to spot abusive/illegal content
- Good oral and written skills, able to communicate in a clear and consist way
- Able to manage multiple tasks at the same time
- Proactive
- Fast learner
Must have NIE and Social Security.
- Immediate starting date
- Private healthcare
- Young and dynamic work environment within a multinational company
- Excellent localization in the centre of Barcelona
