Multinational company in IT sector with young environment and development opportunities.
As a First Level Service Desk Agent, you will be working in the International Service Desk and reporting to the Team Manager.Service Desk provides B2B IT solutions services to end users of well-known multinational companies. The Service Desk is expanding and therefore offering exiting career opportunities. You will be part of an International team of 17 nationalities.
Your main responsibilities will be:
-Provide Excellent Customer Support
-Answering incoming customer calls and help clients with their IT technical issues
-Follow up and solving IT incidents
-Escalate incidents to Level 2 when unable to resolve the issue via ticketing tool
-User Management
-Responding to incoming emails
-Ensuring that service quality levels fully meet expectations
We are looking for candidates with the following skills, qualifications and experience:
Languages:
-High Level of French and Dutch
-Good level of Spanish and English
Experience
-At least 6 months of experience in customer service and an IT related position (helpdesk, technical support etc.)
Skills
-High interest in IT environment
-Good understanding and problem solving skills
-Excellent communication skills
-Starting date, as soon as possible
-Competitive salary depending on experience and languages and salary increasing plan.
-Life Insurance, private healthcare, discounts on GYM and many more.
-Relocation package for non-residents of Barcelona
-Contract: 6+6+permanent
-Full-time job (40 hours)
-Working schedule: 07:00am-15:00pm
-Training provided, paid by the company
-International working environment and well connected workplace
-The opportunity to be a part of a new huge project with many career opportunities
