Our client is a leading name in online recruitment, with offices in over thirty countries, as well as industry-leading products and services.
As a Customer Service Agent you will provide the customers with a world class customer service.
You will be responsible for:
-Maintaining client relationships through product support over the phone
-Responding to incoming calls and email from enterprise clients
-Managing effectively all incoming incidents in a customer service environment
-Gathering information from customers, troubleshoot technical and account issues
-Fluent Dutch and good English language skills.
-Excellent communication skills.
-Previous customer service experience, preferably in a call center.
-Computer literacy with the ability to learn customer service software applications.
-Technical troubleshooting skills an advantage.
-Customer and detail oriented.
-Strong team player.
-Ability to multi task.
-International and multicultural working environment in a shared service centre.
-A 25 day vacation package.
-Competitive salary.
-Job related continuous training.
-Relocation assistance.
-Company benefits; including life insurance, health care program, language courses, food vouchers, discounted gym membership.
-Career progression opportunities.
