Profiles Administración y Finanzas
Long-term contract
Full-time
Competitive salary
Founded in 1940, our client is widely renowned for its innovative culture, operational excellence and commitment to environmental safety and protection. It has annual sales of 10 billion dollars, operates in some thirty countries around the world and has 20,000 employees.
The company has opened a pan-European Shared Service Centre based in Barcelona. Apart from the financial transaction functions, this centre also houses all of European accounting and administrative functions.
We are looking for a Collections Specialist with a native level of German and fluent in English based in Barcelona. You will be responsible for minimizing business investment in receivables and interest losses on outstanding amounts, as well as for maintaining appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards for our clients.
- You will ensure timely collections of outstanding balances from customers according to our client’s credit collections policy.
- You will ensure customer calls and emails are responded to within department targets and identify any customer complaints.
- You will anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.
- You will support and be the backup for other collector’s associates.
- You will collaborate closely with the credit collections team lead about all credit issues.
- You will keep accurate and up to date logs of individual customer information.
You are the person we are looking for if
- You have a native level of German and a fluent level of English.
- You preferably studied Business Administration or Economics.
- You have some experience in handling incoming calls, preferably in the area of Credit Collections.
- You have good negotiation skills with customers and a number of internal partners, dealing with collections, dispute management, account reconciliations, charges/payments.
- You understand customer accounts and general business workflows, as well as basic accounting knowledge.
- You have some IT Knowledge: MS Office. SAP would be beneficial.
- You have excellent interpersonal skills: interpersonal communication and negotiation both with external and internal customers.
- You have the sense of ownership and responsibility.
- Experience as a collections specialist would be a plus
- An environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
- A competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
- A possibility to work from home 3 days a week.
