Senior Support Engineer with high level of German

This position will be responsible for providing backline and advanced level support to their customers and partners, assisting with the resolution of the most technically challenging issues. This is accomplished through advanced diagnostics, issue replication and testing, remote access to customer equipment, and interfacing with Product Management, Development and QA resources.

For this position, your key responsibilities will be:

- Manage escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
- Analyze logs provided by client and solve issues using methodical troubleshooting by leveraging internal technical expertise including peers, knowledge base and other internal tools.
- Regular follow ups with customers and provide recommendations, updates and action plans.
- Use technical analysis to assess the reported problem and identify underlying root causes and providing recommendations or solutions for long term permanent fixes to critical production issues.
- Increase the awareness of new technologies, product roadmaps and applications to the team through emails, webinar sessions and technical triages.
- Effectively collaborate with Pre-Sales, Engineering, QA and Product Management teams in order to help win sales opportunities.

You are the person we are looking for if you have a:

- Bachelor's Degree or global equivalent in Computer Science or related discipline.
- Preferred, Product line relevant or relevant 3rd party certifications (VMware, MCSE, RHCE, CCNA etc.)
- 5 or more years of related professional experience.

Language skills:
- Proficiency level of English
- High level of French or German

For this position you will have:

-Health Care Insurance
-Competitive salary + bonus
-Permanent contract