Our client is a luxury automobile manufacturer with a well-renowned international reputation. The client has an international contact center in the south of Holland that is the central point of support in Europe for all drivers and technicians working with the product. This international office, comprised of 25 nationalities, ensures high quality service and personal assistance to customers around the world.
As a Customer Service Representative your main responsibilities will be:
-Receive inbound calls from clients who need roadside assistance.
-Supply all the necessary information
-Attend to the customer㈙s needs
-Provide excellent customer service in line with the company's exigencies
-Help with problem-solving
-Coordinate assistance through service providers
We are looking for candidates with the following experience, skills and qualifications:
-Higher vocational education
-Native Spanish speaker
-(near) native Italian
-Fluent English (corporate language)
-Good written and verbal skills
-Advanced negotiation skills
-Computer literacy
-Knowledge of Spanish geography
-Experience in customer care
-Good understanding of customer satisfaction
-Team player
-Open-minded to a diversity of cultures.
-Ability to prioritize, analyze, plan and coordinate on high volumes
-Incorporation as soon as possible
-Training is provided
-Flexible working hours per week
-Attractive salary
-Salary-increasing plan in place
-Result-oriented bonuses
-Collective health insurance and pension plan
-A generous relocation package is offered
