Profiles Administración y Finanzas
De duración indefinida
Completa
Salario competitivo
Established over 150 years ago, our Client is the world’s largest, most diversified food and beverages company. They have a unique global footprint and sell their products in 190 countries worldwide. Through enhancing quality of life and contributing to a healthier future, they aim to deliver sustainable, industry-leading financial performance and earn trust.
As a Cash Collection Specialist, you will be working in the Order to Cash (O2C) department.
You will be responsible for:
- Manage customer/account queries to ensure sales ledger balances are clean on customer account
- Successful management of due and overdue balances on customer account, maximising On Time Payment for all Customers
- Notify Markets of non collectable debt risks mitigate where possible
- Collection activities based on Market Collection Strategy
- Respond to incoming collection concerns from the customer and internal stakeholders;
- Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;
- Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
- Execute identified business and internal controls of Collections processes;
- Review and propose updates, through company, to the Standard Routines due to legal or process changes.
We are looking for a professional with the following qualifications, experience and skills:
Qualifications
- High school diploma
- Degree in Business, Finance, Economics or similar is a plus
- Proficiency in English and German
Experience
- Previous experience in Collection, Finance or Customer Service is an advantage
Skills
- Strong computer skills, including Microsoft Office applications and SAP is a plus
Soft skills
- Financial mindset
- Strong problem solving and analytical skills
- High Customer Service skills
- Able to propose and implement improvements in procedures
- Competitive salary
- Contract with the company
- Possibility of professional growth within the company
- Great and international work environment
