Profiles Ciberseguridad
Long-term contract
Full-time
Competitive salary
We are looking for a Travel Support Agent with a High Level of Italian and an Excellent level of English to join an international outsourcing service provider.
As a Customer Service Agent you will be responsible for delivering exceptional customer experience by consistently providing solutions to the customers.
During your day to day:
- You will handle calls/emails in both Italian and English;
- You will have 80% Inbound and 20% Outbound communication with the customers;
- You will handle special requests;
- You will manage reservations;
- You will handle complaints and contact the hotels in case required.
You are the person we are looking for if:
- You have passion to service end-customers (B2C) of a leading tourism company
- You have excellent communication skills high focus on customer satisfaction
- You have NIF and are available to start on 26/04
- You have native or very high language skills in Italian (verbal, reading, writing) + good in English (reading, writing)
- You are customer service-orientated and a high focus on customer satisfaction
- You will receive an attractive base salary, food allowance and monthly bonus system a weekly working time of 40 hours (full time) in shifts from Monday to Sunday
- You will have a 6 month contract with real chance to turn permanent
- You will receive a signing bonus
- You will have the chance to work from anywhere in Portugal
- You will have the possibility to work with prestigious brands
