Profiles Atención al Cliente y Soporte Técnico
De duración indefinida
Completa
Our client is a well-established life insurance services provider that manages portfolios in run-off products across multiple countries.
In your day-to-day, you will:
- Manage the full life cycle of life insurance policies, including processing premiums, updating policy information (e.g., changes in ownership or beneficiaries, fiscal declarations, valuation statements)
- Respond to daily client enquiries, ensuring a consistently high level of service
- Maintain strong relationships with brokers representing the client portfolios
- Perform invoicing and banking reconciliations to guarantee accurate premium and benefit payments
- Support regulatory initiatives, such as tax processing, KYC requests, and AML scoring of portfolios
- Contribute to portfolio-related projects, including testing new processes or system updates
- Ensure policy administration complies with fiscal and legal regulations, implementing operational controls as needed
Profile & Experience:
- Minimum 5 years of experience in life insurance administration (mandatory).
- Experience with invoices, VAT, and Spanish bank management.
- Proficient in Microsoft Office; training on internal systems will be provided.
- KYC/AML experience is welcome but not mandatory.
- Solution-oriented, team player, and flexible.
- Fluent in Spanish and at least a B2 level of English to communicate effectively with UK clients.
- Comfortable working in small, close-knit teams.
- On-site in Madrid for the initial period, then the possibility of working 1 day remotely per week.
- Schedule: Monday–Thursday 8:00–17:00 (1-hour lunch), Friday 8:00–14:30.
- Competitive salary, depending on candidate experience.
- Meal allowance.
- Life insurance.
- Health insurance for employee and optional family coverage.
- Pension plan eligibility after 2 years.
