Back Office Supervisor

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Profiles Administración y Finanzas

De duración indefinida


Competitive salary

  • Immediate incorporation

Multinational in the chemical sector

• Provide clear direction and priorities to the team aligned with the area, company vision, strategy and values
• Manage Performance by defining main responsibilities, setting expectations, KPIs and targets, monitoring and providing feedback and coaching for constant improvement and development of the individuals and overall team performance
• Create an engaging and proactive environment, fostering teamwork, focus on results
• Drive continues improvement within the team by also supporting and participating in Customer Services Center improvement projects
• Actively managing and resolving customer or internal critical and urgent business situations
• Performs key operational tasks: reviews, reports, approvals etc.
• Ensure all JA (Job Aids) and DTP (Desk Top Procedures) are approved and up to date
• Manage and distribute the daily tasks throughout the team and assure equal access to knowledge and workload distribution

• Minimum required Secondary school (High School), University degree (preferred)
• Portuguese and Spanish native, English C2
• Experience managing team and team management skills through clear roadmaps and effective communication
• Strong ability to influence and impact on the implementation of changes, maintaining a strong performance and motivation
• Empathic communicator, able to demonstrate conflict resolution skills
• Capable of negotiating and persuading customers in complex situations
• Highly organized, adaptable individual with effective time management and prioritization skills
• Analytical and problem-solving skills Knowledge in SAP/ERP (basic logic of the system), preferred

- Permanent Contract
- Contract with end-company

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