Profiles Atención al Cliente y Soporte Técnico
Fixed-term contract
Completa
Salario competitivo
The company is responsible for the production and distribution of gases in the medical and industrial fields. We are currently looking for a Customer Service Advisor for our Self Service Center in Porto.
Your responsibilities will be:
• Provide assistance via phone/mail/chat to agents by solving simple and complex queries that impact the performance of the indirect sales business
• Guide the customers through the Webshop
• Ensuring that the data received from the customers is accurately and timely maintained
• Give support to the Back Office team to solve customers’ claims
The requirements for this position:
• Able to communicate efficiently by phone and email with customers daily
• Fluent in French (Native or Proficiency) and English
• Pro-active, focused on responding promptly to actions
• SAP, Office or knowledge of other office software’s is preferred
• Able to work in a results-oriented team
• Minimum required Secondary school
Conditions you will receive:
• Stable vacancy
• Compensation package: Base salary + language bonus + meal allowance per day
• Hybrid work: 3 days at home, 2 at the office
• Multicultural and dynamic environment
• Possibility of growth inside the company
