A multinational company specialized in customer care and technical support in more than 33 languages around the world with focus on building greater brand loyality through long-term customer relationships. The company is a recognized leader in providing innovative services, solutions and technology to accelerate high-value interactions at every level of the customer's lifecycle.
We are looking for an energetic, customer-oriented professional to join our European Customer Support team in a new exciting project. Our client is a leading online payment services platform used by millions of small and micro enterprises. You will provide customer support by interacting daily with customers mainly via chat.
Responsibilities:
- Deal directly with customers via chat
- Handle business cases as per the company’s standards and procedures
- Respond promptly to customer inquiries
- Have strong business sensitivity and eagerness to learn
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Direct requests and unresolved issues to the designated manager or director
- Keep accurate records of customer inquiries, interactions, and details of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Perform additional tasks according to business needs
You need to have:
- High school, college or university degree
- Excellent customer care skills
- Ability to work on flexible shifts
- Fluency in Portuguese or French
- Working level of English language
- Excellent knowledge of MS Office applications and very good typing skills
- Pro-active approach and confident to work with clients
- Good organizational and problem solving skills
- Ability to work under targets and with deadline
- Sense of discretion around confidential information
- Strong time management/prioritization skills and multi-tasking ability
- Ability to work independently and in a team, anticipate problems and suggest solutions
- Able to handle difficult conversations with patience
- Able to maintain knowledge in an ever changing environment
- Experience in a multinational environment is an advantage
- International experience in a multicultural environment
- Trainings for each project
- Full Time contract + Possibilities to grow within the company
- Competitive remuneration
- Performance based Bonus
- Relocation assistance + 1week paid accomodation
- Initial flight refund
- Monthly transportation allowance
- Great office location
