Perfiles Atención al Cliente y Soporte Técnico
De duración determinada
Parcial - mañana
Salario competitivo
You will join an innovative company, with a young and multicultural environment. The completely office is located in La Sagrera, very well connected both by car and public transport, and you will be able to continue boosting your career.
What will you be doing?
• Providing an exceptional customer experience making sure all needs are met in the form of voice, chat, and email
• Working alongside the Management Team to meet deadlines and achieve goals
• Living and breathing the company values; you will be a brand ambassador
• Becoming an expert on all things New Balance
• Working in a fast-paced environment and showing off your multi-tasking skills
• Maintaining a high level of attention to detail and being meticulous vigilant
• Personalising the customer experience - finding the right tone for each situation
What are we looking for?
• A fluent level of German with strong grammar and spelling skills
• Previous experience working in a customer-facing environment and a genuine passion for world-class customer service
• Fearless independence with the ability to think on your feet, there's no finish line to what's possible
• Being a sporty person (runners, football players, tennis players, hikers...) will be a plus
• High energy, drive, and a friendly personality
• Resourcefulness and confidence to take the initiative in a fast-paced environment
• A strong teamwork ethic and a "can do" attitude
What do we offer?
• Contract: Permanent (with 1 month probation period)
• Working days/hours: Monday to Sundayy: 7:00-16:00h
• Salary: 25000€ gross per year
• Holidays: 24 days holiday per year
• Paid bank holidays + 1 extra day in lieu
• Hybrid: Working from the office 10 days per month / or for client visits / Training / the rest working from home
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Training: 4 weeks / Monday to Friday / full-time / from the office
Start date: 1rst of July
