Perfiles Atención al Cliente y Soporte Técnico
Long-term contract
Full-time
Competitive salary
Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!
As a Customer Service Agent, your responsibilities include:
• Handling client inquiries, technical complaints and issues related to their online banking/phone app.
• Answering questions and explaining the following steps are part of your core tasks. Patience is an important characteristic for this project.
• You will also be an important support for the Talk Help Desk. This service you will guide customers for a correct Website, Online Banking and Self-Service use.
• High level of English (written and spoken)
• Native level of Dutch (written and spoken)
• Flexibility with regard to working hours (including evening and weekend shifts)
• Customer Service / Tech support experience is a plus, but not a must
What’s on offer:
• Competitive salary with paid training
• Tax-free benefits including food, transport, insurance childcare
• Free Spanish language classes
• Easily accessible office in Barcelona (Poblenou area)
• A fun, friendly and people-focused work environment with an open atmosphere
• Growth opportunities
