Perfiles Atención al Cliente y Soporte Técnico
Long-term contract
Full-time
Competitive salary
You will be joining an international leading company in digital services and online presence.
The candidate will assist customers with the company's products and services. He/she will provide experience to our customers, detecting their needs, and quickly and efficiently providing quickly and efficiently with the necessary information. He/she will provide support to customers by phone or email as needed.
Answer to the requested information concerning: domains, email, hosting, servers and web creation tools.
- Resolve the incidences on the products acquired by our
clients
- Identify the needs of the clients, advise them and
accompany them in the process of purchasing process.
- Establish an excellent relationship with the clients and
help them to evolve in their sector with our products
- To bring up the incidences that cannot be solved directly
to the 2nd level.
- Establish a good relationship with our customers by
providing an experience beyond their
their expectations.
- Follow up on unresolved requests during the first contact.
Competences
- Native French
- Good level of English and/or Spanish is a plus
- Demonstrable experience in a customer service
environment. If not a strong customer orientation
orientation is required
- Strong motivation to establish a relationship with the
customer
- Excellent communication skills
- Knowledge of the domain name registration and
management industry is a plus
- Strong communication skills and ability to process oral
and written information
- Strong customer orientation
Key competencies
- Thirst for learning and personal and professional
achievement in a leading Internet industry leader.
- Passion for customer service and helping others
- Strong team player with all departments in the company
- Attentive to details
- Proactive: Don't wait for customer feedback, act one step
ahead of the curve.
- Multi-tasker: Able to handle several tasks at once without losing sight of the main objective without losing
sight of the main objective.
- Motivated by customer satisfaction.
- A stable job in a friendly and kind atmosphere
- Continuous training to be up to date with technological innovations in the sector
- Discounts on our products.
