Customer Service Specialist - German-speaker

In your day-to-day, you will be responsible for:

• Managing the Order to Cash process for customers.
• Handling customer orders (entry, validation, and follow-up).
• Monitoring product availability and coordinating with Logistics.
• Managing administrative and logistical incidents, ensuring timely resolution.
• Overseeing invoicing processes and credit notes.
• Monitoring collections and ensuring compliance with payment terms.
• Ensuring service quality while building strong and long-lasting customer relationships.

You're the person we're looking for if you have:

• A university degree or vocational qualification.
• Some previous work experience (internship or first job), regardless of the field.
• Native or advanced level of German, and advanced English.
• Strong communication skills and customer-oriented mindset.
• Tech-savvy mindset and interest in AI and digital tools.
• Good analytical skills and attention to detail.
• A proactive attitude, eagerness to learn, and adaptability.
• Ability to work collaboratively in cross-functional environments.

• Permanent contract.
• Salary between 25.000 - 29.000 € gross/year, depending on experience.
• Hybrid model: 2 days remote / 3 days in the office.
• Flexible working hours (Mon-Thu flexible start, and short working day on Fridays).
• International environment with structured onboarding and training.
• Meal allowance.
• Gym access.
• Product discounts.