Perfiles Atención al Cliente y Soporte Técnico
Long-term contract
Full-time
Competitive salary
Our client is one of the biggest multinationals in Porto in the wholesale and retail sector.
In your day-to-day:
- You will provide customer support regarding online orders in the German market, via e-mail, tickets and phone
- You will ensure order book management and keep a track record
- You will manage returns and claims
- You will track deliveries and report any delays
- You will process damage reports
- You will collaborate with other departments
You're the right person if:
- You're fluent in German
- You have 3+ years of experience in customer support, sales or logistics
- You've completed mandatory education level or vocational studies
- You have advanced knowledge of MS Office, and SAP CRM - Business Objects
- You have order management experience (plus)
- You have advanced command of English (written and spoken)
- You have excellent communication skills
- You're highly customer-oriented
- You have good problem-solving skills
We're offering:
- You will get a Competitive Salary
- You will get a Performance bonus
- You will get a Language bonus
- You will have hybrid work
- You will get a Meal allowance
- You will get Health insurance
- You will have 25 days/year as holidays + your birthday as a day off
- You will have Flexible working hours
- You will have the opportunity to advance your career in an innovative multinational
