Team Leader with German

• Ensure and give strategic and operational support to different teams;
• Coordinate the team stimulating the team spirit and motivation;
• Ensure the service and process execution according to defined KPI´s;
• Report performance and quality metrics,
• Coordinate multifunctional meetings to discuss business results and action plans;
• Coordinate the development of innovative and operational solutions through the creation of an

environment of continuous improvement.

• Promote the exchange of ideas and opinions, establishing a network of contacts.

• University degree and/or master degree.
• Languages - German native and English B2 (Mandatory).
• 2 Years of experience in areas such as client support, sales, marketing and/or previous experience on a shared services center.
• Experience in team management and knowledge in project management.
• The ability to connect with a diverse team and understand the human element behind the metrics.
• You thrive in fast-paced BPO environments with constant changes.

• Fixed schedule from Monday to Friday.
• Hybrid model: 3 days working from home and 2 days onsite.
• Direct contract with one of the largest multinational companies in the industrial sector.
• Initial 12-month contract with a high likelihood of renewal.
• Annual salary with holiday and Christmas allowances included.
• German language required.
• Annual performance bonus.
• Meal allowance.
• Health insurance.
• Access to nutrition and psychology consultations.
• Comprehensive health insurance.