Collections Specialist with a Native Level of German

As a Collections Specialist you will be working in the collections division and reporting to the collections manager.

You will be responsible for:

- You will minimize bad debt risk, maximize accounts receivable collections
- You will review open accounts for collection efforts
- You will conduct collection calls to collect Accounts Receivables
- You will mail correspondence to customers to encourage payment of overdue receivables
- You will negotiate customer disputes to resolution and documents root cause
- You will develop relationships with internal/external customers
- You will maintain accurate collection files
- You will identify issues attributing to account delinquency and discuss them with the Credit Manager
- You will review and monitor assigned accounts and all applicable collection reports
- You will provide timely follow-up on payment arrangements
- You will participate in process improvement projects, and support other management directives as prescribed

You are the perfect candidate if you:

- You have high level of German (C1).
- You have high level of English or Spanish. (B2 - C1)
- You have effective customer service skills, preferably 1-2 years' experience in collections, including interaction with a large customer base.
- You have Accounts Receivable knowledge/experience is a plus.
- You have Knowledge of bank products/payment methods including Letters of Credit, bank guarantees, direct debits, credit cards, Bill of Exchange, Drafts, RIBA, Cheques.
- You have effective business writing and professional communication skills.
- You have strong communication, problem solving and analytical skills.
- You are detail oriented.
- You are assertive and able to negotiate with business sales reps and interface with senior management.

What do we offer:

- Salary 28K divided in 15 payments.
- Permanent contract
- Working hours: 8-17.15
- Annual bonus of 5%
- Hybrid shift 2 days home and 3 in the office
- Intensive and remote in Summer season.