Profiles Atención al Cliente y Soporte Técnico
Long-term contract
Completa
Competitive salary
Our client is a global leader in wellness solutions and exercise equipment. They offer premium digital fitness platforms, strength training gear, and cardio machines. With over 55 million daily users, the company is renowned worldwide for its commitment to health and fitness.
In order to ensure a smooth and well-communicated process flow, we are seeking a Customer Service Specialist in Barcelona who will play a critical part in the premium customer journey by accurately and promptly executing "order to cash" operations and assisting the customer and sales teams.
Your daily duties will be:
- Oversee the entire lifecycle of order processing, from the moment the quote is confirmed until the final billing stage, ensuring seamless accuracy and timeliness at every step.
- Manage all customer interactions to ensure an exceptional experience, addressing concerns, providing updates, and proactively solving problems to maintain high levels of satisfaction.
- Collaborate with headquarters to manage stock levels, optimize inventory, and forecast potential order delays by regularly reviewing and addressing backlog issues in coordination with the sales team.
- Minimum 3 years of relevant experience in Customer Service.
- Fluency in English and Spanish.
- Knowledge of SAP is a plus.
- We welcome applications from individuals with disabilities, including those with a recognized disability certificate of 33% or higher.
What We Offer
- Permanent Contract.
- Flexible Work Time.
- 50% Gym Membership Reimbursement.
- Tickets Restaurant.
