Collections and Recovery Specialist with Portuguese and English

We're looking for a Collections Specialist responsible for the proper and timely collection of outstanding payments, in order to minimise costs and optimise returns while maintaining customer satisfaction.

In your day-to-day, you will:

• Ensure target achievements (NPL, Risk Cost and Amounts in Days past Due)
• Manage accounts not defaulted in order to identify reasons for unpaid, and collecting amount in arrears in the short term
• Set strategy for accounts in default, minimizing potential losses for the company (small and large transactions)
• Provide accounts in default following the company's rules and policies
• Manage relationship with external suppliers: Lawyers and recovery agencies
• Ensure delivery on time reporting required by Local and Group Risk

You're the person we're looking for if:

• You have between 4-5 years of experience in Collections Recovery, desirably in the credit industry
• You have a university degree, preferably in Economics, Management/ Administration, or similar
• You're able to manage relationship with suppliers: setting targets and follow up on results
• You're wiling to perform client visits (in large cases)
• You're available to travel (10-15%)
• You have a general knowledge of Financial Institutions practices
• You have a fluent level of English and a native level of Portuguese
• You have an advanced command of Excel (pivot tables, vlookup functions...)
• You have good negotiation skills both over phone and face to face meetings
• You're highly autonomous, independent and focused on maintaing a high level of productivity
• You enjoy collaborating with other departments
• You're disciplined and know how to prioritize your tasks effectively
• You have great problem-solving skills

We're offering:

• Competitive salary + annual bonus
• Hybrid work (3 days of homeoffice)
• Ticket restaurant
• Health insurance
• Life insurance
• Flexible working hours (Monday to Friday: 8-9 am to 5-6 pm)
• Travel expenses will be covered by the company