Profiles Atención al Cliente y Soporte Técnico
Long-term contract
Full-time
Competitive salary
Our client is an American company of the industrial sector, present worldwide and providing highly technological solutions of air filtering.
They are building up their new center, heavily investing in structures and multilingual talent.
As a back office your key responsibilities will be:
- You will handle, process, monitor and follow up customers' purchasing orders
-You will ensure effective service and administrative support for the assigned customers
-You will provide delivery commitment to customers and follow-up on order activity, to alert customer and sales team in case of discrepancies
-You will handle new customer and supplier requests creation, and local purchasing tasks, manage invoice creation and corrections and return of the material activities
-You will receive and process customer inquiries on standard pricing, lead-time, products, availability, through an efficient, prompt and friendly communication with the aim of maintaining excellent customer relationships
-You will establish key communication link between customer and internal departments (sales, logistics, finance, production) to keep all involved parties aware of customer activities
You are the person we are looking for if:
- You have Higher education or bachelor's degree with administrative and/or commercial orientation or equal through experience
- You have at least 2 years' experience in administration/customer service/logistics
- You have knowledge of MS Office packages and Outlook. Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
- You have a native level of German and an Advanced level of English (company language)
- You have strong communication and administration skills, fast learner and a team player
- You have flexibility, ability to multi-task, to manage time and to adapt to changes
What we offer:
-You will get a salary between 23k-26k
-You will get 1000 euros ticket restaurant
-You will have a company bus from Plaza España to the company location
-You will get a permanent contract
-You will have growth opportunities
-You will enjoy from a hybrid model (2 days office - 3 days from home)
-You will get a private health insurance, private dentist and a live insurance after one year.
-You will enoy from a good work environment
